Guest of: Naturally Kouxan
Return of goods policyWe want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service(s), so that we can rectify the situation.
If you are not completely satisfied with any item you ordered, just return it, in the original packaging (with your proof of purchase i.e packing slip note) within 14 days of the date of shipping and we will refund your money or send you a replacement - no questions asked. Items returned under NK's 14 days returns policy must be unopened with any seals and shrink-wrap intact (e.g., for food items).
Please note: we cannot accept the return of items if they are opened. We are only able to replace identical products or products that are of the same value. If you wish to order additional items it will be treated as a new order.
The NK ‘Return of goods’ policy is in addition to your statutory rights. If you send your item back to us, we'll process the returned item then notify you via email of your refund. You can expect a refund in the same form of payment originally used for purchase within two weeks of our receiving your return.
If you are returning an item because of an error on our part we will be happy to refund the delivery charges incurred in sending the item to you and we will reimburse your costs in returning it to us.
If the product is damaged in any way or has become broken in transit please contact NK Head Office by email firstname.lastname@example.org or phone 07 3800 9966
If your order is incorrect in anyway please also let us know as soon as possible and we will arrange to send you the missing items or arrange for return of items incorrectly sent. Please ensure all returned items are unopened and packed securely.
In the event of a situation requiring a product recall we will contact every customer who has purchased a product from that lot immediately and arrange for return of the product in question. We will also post information for all customers in our Latest news page on our website www.naturallykouxan.com.au
What is your returns policy?For quality control reasons we are unable to accept returns, however if a product is faulty or defective, we will provide you with a refund or replacement. Refunds are not accepted on any products within our range if the purchaser no longer requires the product or changes their mind.
If the products you are returning are not faulty and cannot be returned to us with sufficient evidence to the manufacturer for exchange, they will not be deemed to be refundable.
Products returned for refund without prior consent from us will be automatically returned back to sender.
International customers please note: we cannot return items held up by Customs. To avoid this from happening, please check with your countries Custom's authority before placing an order with us.
Conditions of return, if applicable:
- NK must authorise any goods prior to their return for exchange.
- Please include proof of purchase by the invoice and an explanation for return with all returned products.
- Products must be returned in original packaging within 14 days from the time of return request.
- Please retain broken parcel/s (and packaging) until authorised by NK as they may be required by the private contractor or Australia Post Express as proof of damage.
- The customer will pay return freight in circumstances of incorrect ordering or cancellations after dispatch.
- NK will pay return freight on items sent by us in error unless the customer requests to purchase the item/s.
- Return stock will not be credited where poor packaging by the customer results in goods being broken in return transit.
- Only unused, faulty items may be credited or exchanged. Faulty products are returned to manufacturer for replacement product.